Refund Policy No Refunds Allowed

All sales made through Languagecert Academy are final and non-refundable. This policy applies to all products, services, subscriptions, and digital content offered on our platform, including but not limited to:

• Subscription plans (Free, Basic, Premium, Annual Premium)
• Mock test packages and access credits
• AI evaluation credits and services
• Study materials and learning resources
• Any digital content or feature upgrades

By completing a purchase on Languagecert Academy, you expressly acknowledge that you have read, understood, and agreed to this no-refund policy. No refunds will be issued for any reason, including but not limited to dissatisfaction with the service, technical issues, changes in personal circumstances, or failure to use the purchased services.

Languagecert Academy provides digital services and educational content. Due to the nature of digital products:

• Immediate access: Digital services are delivered immediately upon purchase and cannot be "returned" in the traditional sense
• Content consumption: Once test content, study materials, or AI evaluations are accessed or consumed, they cannot be undone or revoked
• No physical product: There is no physical item to return; all purchases grant digital access rights
• Licensing: Purchases grant a limited, non-transferable license to access specific features for the duration specified at purchase

We strongly encourage users to take advantage of our free plan and trial features before making any purchase decisions.

All subscription payments are processed through our payment partners (Instamojo for India, PayPal for International). By subscribing, you agree to the following:

• Non-refundable subscriptions: All subscription fees are non-refundable, regardless of usage level or remaining time
• No pro-rata refunds: If you cancel mid-billing cycle, your access continues until the end of the paid period, but no partial refund will be issued
• Auto-renewal: Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date
• Price changes: We reserve the right to modify pricing at any time. Existing subscribers will be notified in advance of price changes affecting their next billing cycle

While our general policy is strictly no refunds, we recognize the following exceptional circumstances may warrant review on a case-by-case basis:

• Duplicate charges: If you were accidentally charged twice for the same purchase, contact us within 7 days and we will review the duplicate charge
• Technical failure: If a critical platform feature is completely unavailable due to our technical failure and we are unable to resolve it within 48 hours of being notified
• Unauthorized purchases: If a purchase was made by an unauthorized third party using your payment method, provided you report it within 7 days and cooperate with our investigation

Any approved exception will result in a credit to your account rather than a monetary refund, unless otherwise required by applicable law.

Filing a chargeback or payment dispute without first contacting us is a violation of these terms. If you initiate a chargeback:

• Your account may be immediately suspended pending investigation
• We will provide evidence of legitimate purchase and service delivery to the payment processor
• If the chargeback is found to be unwarranted, your account may be permanently terminated
• You may be liable for chargeback fees and collection costs

We encourage you to contact our support team first to resolve any billing concerns. We are committed to fair treatment of all customers.

While refunds are not available, you have the right to:

• Cancel anytime: You can cancel your subscription at any time through your account settings
• Retained access: After cancellation, your access continues until the end of your current billing period
• No future charges: Once cancelled, you will not be charged again unless you choose to resubscribe
• Account deletion: You may request complete deletion of your account and associated data at any time

If you have any questions about this Refund Policy, or if you believe your situation falls under one of the limited exceptions described above, please contact us:

• Email: Support@languagecertacademy.com
• Response time: We aim to respond within 2-3 business days

Please include your order reference number, email address used for registration, and a detailed description of your concern when contacting us.